Frequently Asked Questions

 

How long will it take for you to ship my package? 

From the day of your purchase, it usually takes me between 3-5 business days to make your order and ship it. Shipping takes around 2-3 additional days. All in all, your order should arrive at your door within the next week or so, but it may sometimes take longer due to things out of my control such as a busy holiday shipping season. 

Why is my tracking not updating? 

It can take time for the tracking websites to update where the package is. Normally packages will update within 1-3 business days. If you still cannot see where the package is by the 4th business day, please email the customer support email below. 

What should I do if one of my items breaks?

In rare occasions, items can break during the roughness of the shipping process (despite being bubble wrapped). If this happens, send me a message and a picture of what happened. I will do my best to fix it as soon as possible! If you accidentally break your jewelry, we can talk it through, and we can come to conclusion on how to fix it. 

How do I know what size to order?

Our Tees and Crews are unisex sizing, which means they run a little larger than normal women’s sizes. If you’re wanting an oversized look, we recommend sizing up one or two sizes.

Have a question but don't see the answer here? 

Send me a quick email, and I will get back to you as soon as I can!

 

Contact us at contactus@honeytodd.com